Return and Refunds Policy
The provision of goods and services by Cocoafair is subject to availability. In cases of unavailability, Cocoafair will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Cocoafair.
If a product is damaged or broken when you receive it, you must inform Cocoafair within one working day of receiving it. We will then make arrangements for a replacement or refund.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.
If you receive the wrong product you must contact Cocoafair within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Detailed Description of Goods and/or ServicesCocoafair is a manufacturer and supplier of chocolate.
Agreement of SaleAn agreement of sale between Cocoafair and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Cocoafair.
Subject to availability and receipt of payment, orders will be processed within one working day.
All orders are dispatched via a courier service. A delivery being delayed is not grounds for return or refund.You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Payment Options AcceptedPayment may be made via MasterCard and Visa credit cards via Payfast.
Credit Card Acquiring and SecurityCredit card transactions will be acquired for Cocoafair via Payfast who use the strictest forms of encryption.
Customer Details Separate from Card DetailsCustomer details will be stored by Cocoafair separately from card details which are not kept by Cocoafair.
Merchant outlet country and transaction currencyThe merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
ResponsibilityCocoafair takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
DisclaimerIt is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers. However, due to the possibility of human and technical error, Cocoafair accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the WebsiteThis site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of DomicileThis website is governed by the laws of South Africa and Cocoafair chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 3, Montague Square, 28 Montague Drive, Montague Gardens, Cape Town, 7441.
VariationCocoafair may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Cocoafair (PTY) Ltd based in South Africa.